Activate Your New Cox Modem or Receiver at cox.com/activate

Cox Communications, popularly known as Cox Cable, is a reputed company in America offering digital cable television, telecommunications, and Home Automation services. It is the third-largest cable television provider and seventh-largest telephone carrier in the country.

If you have recently got a new Cox internet modem or receiver, you need to activate it at cox.com/activate. For easy connect of your new Cox equipment, go through the information provided below.

Guide to Activate Your New Cox Equipment via cox.com/activate

Before you begin activating your new Cox equipment, make sure to have one of the following ready with you: 

  • Account number and Cox Pin or the last four of the account holder’s Social Security Number (SSN). 
  • Service address and Cox Pin or the last four of the account holder’s Social Security Number (SSN).
  • User ID and Password of your Cox account.

Once you have the above-mentioned information, you can follow the below steps to activate your new Cox equipment.

cox.com activate

Activate your New Internet or Phone Modem

  • Connect the coax cable (received with your kit) to the back of the modem.
  • Next, connect the power cord into the power port on the back of the device and connect the other end of the cord into an electrical outlet.
  • Then, turn on your device and wait for at least 15 minutes for the initial boot-up process.
  • Refer to the Easy Connect Kit. (If you don’t have the kit, click here for a digital copy.)
  • Now, visit cox.com/activate on a web browser to activate your device.
  • On the activation page, find your account using one of the following options. You can change the option to find your account by pressing the “Choose another method” button.
    • Phone Number
    • Cox User ID
  • After providing the selected option’s details, click the Look up account button. 
  • Once you find your account, tap the Next button.
  • Then, provide the required information to access your account and click Next.
  • Follow the on-screen instructions to activate your new internet or phone modem.
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NOTE: If you don’t have a retail modem supplied by Cox, find the Serial number and Retail MAC address on the back of your modem.

Activate Your New Receiver at cox.com/activate

  1. Firstly, connect the coax cable provided in your kit to the rear port of your receiver.
  2. Next, connect the blue end of the HDMI cable into the rear port of your receiver and the other end to your TV.
  3. Then, connect the power cord into the power port on the back of the device and the other end into the power outlet.
  4. Now, turn ON your receiver and TV and use the TV remote to select the HDMI connection.
  5. Refer to the Easy Connect Kit. (If you don’t have the kit, click here for a digital copy.)
  6. Next, open a browser on your phone or computer and open the Cox Activation page – cox.com/activate
  7. Find your account using your registered phone number or Cox user id.
  8. After entering the information for the selected option, click the Look up account button.
  9. Now, when you find your account, click the Next button and complete the prompts to access your account.
  10. Follow the on-screen instructions to activate your Cox receiver.

How can I set up Voice Mail greetings?

  • Firstly, access your voice mailbox.
    • From Home: Dial *298
    • From Outside: Dial your phone home number and press *5
    • Dial the access phone number mentioned in the User Guide of your Cox Telephone.
  • Next, enter your PIN followed by the “#” key.
  • Then, press 3 to get to the Greeting Menu.
  • After that, press the relevant number to enable/disable desired voicemail.
    1. All Calls Greeting
    2. No Answer Greeting
    3. Busy Greeting
    4. Out of Office Greeting
    5. Extended Absence Greeting
    6. Recorded Name Greeting
    7. Inbound Call Greeting
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Frequently Asked Questions

How can I recover my forgotten Cox Used ID?

– Go to Cox sign-in page.
– Click Forgot User ID?.
– Select an option – phone number, email address, or account number to find your account.
– Provide the information for the selected option and follow the on-screen prompts to retrieve your User ID.

Unable to open the cox.com/activate link on my browser?

– Make sure your browser is running with the latest updates.
– Clear the cache and cookies of your browser.
– Restart your browser.
– Try accessing the cox.com/activate link on another device or browser.

Is there any Cox customer support phone number?

– Send a text to 54512 for fast answers to all service and support requirements.
Customer Service Phone Number (Account Services & Billing): 1 800 234 3993 (Mon-Fri: 08:00 AM to 06:00 PM) Saturday and Sunday closed.

  • Dan Smith

    My name is Dan Smith, and I am a senior technical writer at Activate Guide. I have been covering the technology industry for over six years, writing about streaming devices, TV channels, credit card activation, and many more.

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