HP DeskJet All-in-One Printer 123.hp.com/setup

Since its inception, HP has never stopped impressing the customers with its great line of printers, whether they are inkjet or laser printer. The range of their printers is vast which may make one get spoilt for choices. However, if you have bought an HP printer recently and wish to know how to easily set it up in your home or office with your computer, internet, and other devices, you have come to the right place. Here, you will find detailed information on how to configure and use your HP printer for the first time – everything from unpacking, configuration, to workarounds for common setup issues.

Unpack and Setup

Unpacking Process

  1. To configure the hardware of your newly bought printer, start by unpacking and preparing the in-box supplies.
  2. Open the box and take out the setup poster, user guide, and other reference materials. If your printer comes with an HP Instant Ink – a subscription service that provided ink cartridges replacement automatically, keep it safe for future reference.
  3. Now, remove the printer USB cable and power cord, if it is provided with your printer. Keep them aside for later user.
  4. Next, remove the black and tri-color ink cartridges setup. These cartridges are designed to start the printer. Therefore, they must be used at the time of the hardware setup.
  5. Then, carefully take out the printer from the box, and keep the box aside. Remove all plastic and blue tape from the printer.
  6. Now, open the output tray and then the ink cartridge access door. Make sure to remove all tape and packing materials from the inside of the ink cartridge access area. Close the access door of the ink cartridge and then the Output tray.

Setup Process

Now, as you have your printer and other materials unpacked, you can follow these steps to set up your hardware.

  1. After you have unpacked the printer, you will now need to install the ink cartridges. Here, you must not that you only have to use the setup cartridges that came with your printer.
  2. Now, take the power cord and connect it to your printer and the other end to a wall outlet.
  3. Next, press the power button to switch on the printer. Open the Output tray and then the ink cartridge access door.
  4. Then, remove the black color setup cartridge from its package and pull the tab to get rid of the plastic tape from the cartridge. Make sure that you don’t touch the copper-colored contacts or ink nozzles as touching them can lead to clogging, ink failure, and issues with electrical connections. Also, when installing the replacement cartridge, make sure that you put them in its correct slot. Black color on the right and tri-color on the left.
  5. To install the cartridge, hold them by their sides and slide into their slot until it snaps in their places. Similarly, install the Tri-color setup cartridge.
  6. Next, close the ink cartridge access door and wait until the printer recognizes the setup cartridges and configures the printer with the new ink.

Loading and Aligning Papers

Once the setup ink cartridges installed in your HP printer, you will need to load paper and align the cartridges to complete the configuration of your printer hardware.

  1. Start by lifting the input tray in order to raise it to the locked position.
  2. Now, slide width guide to its outermost position and flex the stack of printing papers. Then, load this stack of print papers into the input tray. Make sure to slide in the paper width guide until it sets on the edge of the paper. Make sure the papers shouldn’t be bending at all.
  3. Next, you will need to open the Output tray and tray extender. Once you would have installed the printer on your computer or device, print five print jobs. This will print an alignment page.
  4. Then, lift the scanner lid, take the alignment page from the output tray and place it face-down on the scanner glass in line with the markings.
  5. After that, close the scanner and then press the Start Copy Color button in order to scan the alignment page.
  6. When the printer will be idle and silent, and the ready light is lit, the alignment process will get completed.

How to Print Using HP Printer?

You can learn how to print from a USB or wirelessly-connected HP printer by following the steps below.

  1. Start by selecting the file you wish to print. Open the file in order to make it appear on your computer screen.
  2. Next, you will need to press the Ctrl and P keys on your keyboard at the same time. This will open the printing pop-up menu on your screen.
  3. After the printing pop-up menu appears on the screen, you will need to select the printer you wish to send the printing job to.
  • In case the printer is not connected to your device, you can get help in configuring it using the USB Printer Setup for HP Printers (Windows).
  • In the case of wireless printer setup and connection, you will need to seek assistance by connecting the printer wirelessly.
  1. If required, you can also modify the settings of your print. You can skip this step if you want.
  2. After that, you will need to click on the Print button on the screen to send the print job into the printer print queue. You will need to wait for the job to get completed.

Fixing Common Printing Problems

One or the other time, a user may face issues with their HP printers. These issues are quite common with HP printer users. Below you can find the workarounds to some of the common HP printer problems.

Fixing Printer Offline Problem using the HP Print and Scan Doctor

  • Start by downloading the HP Print and Scan Doctor on your system.
  • Once you have downloaded HP Print and Scan Doctor, you will need to run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor is installed on your system, you will need to click Start, and then select your printer.
  • If your printer is appearing on the list, you will need to turn it on and click on the Retry
  • If you are experiencing a connection problem, you will need to follow the instructions in the tool.
  • If you are prompted to turn on printer updates, you will need to click on the Yes option and then continue.
  • If you are also prompted to make your printer the default printer, simply click on the Yes option and then continue.
  • The printer offline problem should get fixed.

Fixing Print Jobs Stuck in Queue and Other printing problems using the HP Print and Scan Doctor

  • Download the HP Print and Scan Doctor on your system.
  • Next, run the HPPSdr.exe file from the download location on your computer.
  • Once it gets installed, open it and click on the Start button. Then select your printer.
  • If your printer is displayed in the list, you will need to turn it on and click on the Retry button.
  • Then, if there is a network connectivity problem, you will need to follow the instructions in the tool and click on the Fix Printing

Fix scanning problems

You can easily fix any of the below-mentioned scanning problems or error messages using the HP Print and Scan Doctor feature in your HP printer.

  • An error appearing when trying to communicating with the scanning device.
  • An error appearing when trying to communicate with the HP imaging device.
  • No “computer detected” or “computer not found” error.
  • Scan to computer is currently not available or no longer activated.
  • Scanner not found or scan unsuccessful.
  • The scanner is not reachable or could not be initialized.

Follow the steps below to resolve scanning problems using the HP Print and Scan Doctor

  1. On your computer, download the HP Print and Scan Doctor and run HPPSdr.exe from the download location.
  2. After the installation of HP Print and Scan Doctor, open it, click on the Start button, and then select your printer.
  3. In case your printer is not displayed in the list, you will need to turn it on and click on the Retry
  4. Moreover, if you experience an issue with the connection problem, you will need to follow the instructions in the tool section.
  5. After that, click on the Fix Scanning option and wait for the issue to get resolved.

Steps to Use HP Printer Doctor Scan

  • On your computer, start by downloading HP Print and Scan Doctor and run exe from the download location.
  • Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • In case you are unable to find your printer in the list, you will need to turn it on and click on the Retry
  • If there is a connection problem, it is suggested to follow the instructions in the tool.
  • Now, depending on the problem, you will need to click either on the Fix Printing or Fix Scanning.
  • You will find the test results displayed with icons:
    • A checkmark notifies that your printer passed.
    • A wrench signifies an error was found and fixed.
    • An exclamation mark implies that a test failed and was skipped.
    • An X sign means that your printer has a problem. You will need to follow the instructions in order to fix the problem.
  • HP Print and Scan Doctor shortcut will be installed on your desktop.

HP Wireless Protected Setup in Mac

If you wish to set up your HP printer using WPS on your Mac, you can follow the instructions provided below:

  1. Firstly, make sure that your HP Printer, router, and computer are all switched ON. Also, make sure that your computer is connected to a wireless network.
  2. In the Control Panel section, press the wireless icon. Move your mouse cursor to the Settings icon and go to the Wireless Setup Wizard. Here, you will need o press OK and the wizard will try to identify and display a list of available networks.
  3. Next, you will need to follow the on-screen instructions and select your network name to complete the connection setup.
  4. Then, you will need to press the Apple menu and select the About This Mac After that, click on software updates to begin updating the software.
  5. After that, select the system preferences to print or scan from the Apple menu and click on the plus sign in the lower-left corner of the window to select the name of your HP Printer device. Click Add printer to add your HP printer from the displayed list.
  6. Then, you will need to click quit and restart the applications that were open before adding the printer in order to use the updated HP software features. Finally, your HP printer will be connected wirelessly to your MAC computer.

NOTE: In case the installation wizard displays an error message, then you will need to uninstall the existing driver from your device by following these steps:

  1. Open the ‘Device and printers’ or ‘Apple menu’ on your computer.
  2. Next, you will need to select the printer which is connected to the device, and select the driver you wish to uninstall.
  3. For MAC, you will need to go to the System preference and click on the Printers and Scanners option where you will need to select the printer to eliminate it.
  4. After you have successfully uninstalled the driver, you can then try reinstalling the update. This should clear the errors.

Setting Up Different Versions of HP Printers on your Mac

If you wish to set up some particular models of HP printers on your MAC, you can follow the step-by-step instructions provided below. Following are the HP Printer Models for which you can refer to the setup information provided further below.

  • HP Deskjet 2600 All-in-One Printer
  • HP Deskjet 2636 All-in-One Printer
  • HP Deskjet 2652 All-in-One Printer
  • HP DeskJet 3752 All-in-One Printer
  • HP ENVY 5055 All-in-One Printer
  • HP ENVY Photo 7858 All-in-One Printer
  • HP ENVY 5052 All-in-One Printer
  • HP ENVY Photo 7855 All in One Photo Printer
  • HP OfficeJet 5255 All-in-One Printer
  • HP OfficeJet Pro 6978 All-in-One Wireless Printer

Below you can find the step-by-step instructions on how to set up a particular model of HP printer on your Mac system.

Steps to Setup HP Deskjet 2600/2636/2652 All-in-One Printer on Mac

Step 1: Prepare for installation

Before you begin installing the printer software and try to connect it to your wireless network, it is suggested to check the requirements > turn on the computer and the router > and then set up the printer.

  1. In order to use your printer on a wireless network, make sure of the following items:
    • A computer connected to your wireless network properly.
    • Internet access: It is suggested to have broadband Internet access like cable or DSL for downloading the software through Web Services, and getting updates for the printer.
  • Next, you will need to ensure that the router and computer are switched ON. Also, ensure that your computer and printer are connected to the same wireless network.
  • Next, you will need to set up your printer, load paper into the input tray, and install the ink cartridges as suggested in the above steps.
  • Then, you will need to switch on your printer and keep it close to your computer and within the network of your router at the time of the configuration procedure.
  • Now, you may need to disconnect any USB cables from your printer, if required.

Step 2: Restore Default Wireless Settings on the Printer

Here, you will need to reset the wireless settings on the printer in order to complete the connection successfully.

  1. In the printer control panel, you will need to ensure that the wireless light is blinking and the power button light is ON. If the light is not glowing, you will need to press the power button to bring back the printer from the sleep mode.
  2. When the wireless light is not blinking, you will need to press and hold the Wireless button and Cancel button together for 3 seconds. This will make the wireless light to blink. In case the wireless light doesn’t blink, repeat these steps.
  3. Continue to the next step quickly to install the software as you only get around 120 minutes to complete the software configuration using the HP auto wireless connect feature.

Step 3: Install the software and print driver

Here, you will need to start the HP print driver and software installation on the computer you want to print from. For this, you will need to:

  1. Go to hp.com/dj2600 where you will need to click on the Download option.
  2. Once the software gets downloaded, open HP Easy Start and click on the Set Up My HP Product.
  3. You will need to click on the Accept button for Terms and Conditions.
  4. Once you are on the Prepare screen, click on the Continue button.
  5. In the printer control panel, you will need to ensure that the power button light is glowing. If the light is not glowing, you will need to press the power button to bring your printer from sleep mode.
  6. Here, the Connect screen will display the model series and the serial number of your printer series and serial number as [Ready to connect]. If you do not see your printer displayed on the screen, it is suggested to repeat the steps to restore the default wireless settings of your printer.
  7. Once you are on the Connect screen, you will need to select the printer and then click on the Continue button.
  8. Once the installation process checks your network configuration, the Connect screen will display your printer and your wireless network SSID along with a Join button between them.
    • If the network name displayed is correct, click on the Join option.
    • On the other hand, if you find the network name to be incorrect, you will need to click on the network name, select the correct network from the drop-down list, and then click on the Join button.

Once you would have clicked on the Join button, the computer will get temporarily disconnected from the wireless network when the connection is configured.

NOTE: If you want you can give a suitable title to your printer on the connect screen.

  1. You will need to click on the Allow button when HP Easy Start asks for access to the selected wireless network key chain on the Mac. Approving access will allow the application to retrieve the password for the wireless network and use it to connect your printer.
    • In case you click on the Deny button, HP Easy Start will ask you to enter the password manually.
    • In case HP Easy Start is unable to locate the wireless network password, the installer will ask you to enter the password manually.
  2. Once your wireless network password is accepted, HP Easy Start will configure the printer and connects it to the network. Once you see the check mark on your screen, you will need to click on the Continue button.
  3. Here, you will need to read and respond to each of the configuration screens until the Install screen appears on your screen.
  4. Next, you will need to select the HP Essential SoftwareHP Easy Scan, and any additional software you wish to install for the printer. After that, simply click on the Install button.

NOTE: You can see all the software options including HP Easy Scan and HP Uninstaller by scroll down.

  1. Once the selected software gets installed, you will need to click on the Continue button and read and respond to the on-screen prompts until you reach the Enable Printing screen.
  • Now, click on the Add Printer option to create a print queue.
  1. Once you are on the Add window, you will need to select the name of your printer with the text Bonjourlocated under Kind. Simply click on the Use or Print Using box, and then select your printer name from the pop-up menu.

NOTE: The Air Print is a default driver. If you wish to access all printer features, you will need to select the HP printer name.

  1. Next, you will need to click on the Addbutton to add your printer to the list. Then, you will need to click on the Print Test Page option to make sure that the printer was configured correctly.
  2. Once the test page gets printed, you will need to click on the Continue button. Finally, you can easily print, copy, or scan using your printer.

Steps to Setup HP Deskjet 3752 All-in-One Printer on Mac

If you are looking to configure your HP Deskjet 3752 all-in-one printer on your Mac, you can follow the below-mentioned steps for quick configuration.

  1. Gather requirements
  2. Make sure to have an active 802.11 yielding Wi-Fi network. It is even better if you have your personal network.
  3. Make sure that your Mac OS X computer is attached to a similar network either on Wi-Fi or Ethernet cable.
  4. Power on settings in HP DeskJet 3752 printer

Start by turning on the printer device using the power button of your printer. After that, you will need to keep the ink cartridges and load paper into the input tray. This way you will be ready to connect the power cords and complete the entire hardware setup for the smooth functioning of your HP DeskJet 3752 printer.

  1. Restore the default Settings in HP DeskJet 3752 printer

Firstly, you will need to use the power button and turn on your HP DeskJet 3752 printer device. If you find the wireless light glowing on your printer, go to the next step to continue with the software installation. As the wireless light blink is mandatory, make sure to repeat the step until the wireless light blinks. As there is a time limit of 2 hours, make sure that you complete the software installation quickly with the help of the HP Auto wireless connect feature.

  1. Software installation in HP DeskJet 3752 printer
  • Begin by initiating the HP Easy Start on your computer in which you wish to print. Next, you will need to use the HP Easy Start to carry out the printer setup and installation process.
  • Then, you will need to go to 123.hp.com/dj3752 and enter the printer model (in this reference – HP DeskJet 3752 printer),
  • On this page, you will need to click on the Begin and then Download option.
  • Now, you will need to open HP Easy Start after downloading the software. Then, you will need to select Choose Setup My Printer and click on the Accept option to acknowledge the Terms and Conditions.
  • After that, you will need to click on the Continue button on the Prepare This will light up the power button on your HP DeskJet 3752 printer. Also, make sure that the light on the control panel and the wireless light section is also glowing.
  • In case the light on the power button appears to be dim, it means that the printer is in power saver mode.
  • You can find your printer series listed in the Connect Window. If your HP Deskjet 3725 is not appearing in the list, it is best to repeat the steps to restore the default wireless settings.
  • Next, you will need to select the printer from the Connect window and click on the Continue button. The network name of your wireless network name (i.e., SSID) will appear on the Connect window once installation confirms your network configuration with a Join button between them.
  • Here, you will need to click on the Join button if the name and network appear to be correct. At this time, the computer will be disconnected from the wireless network for a short time while the connection gets configured.
  • After that, your device will verify the credentials of the wireless network and start the HP Easy Start Setup to connect to the network. The Join button will be replaced by a check mark when the configuration gets completed. Then, you can click on the Continue
  • Finally, you will need to click on the Print Test Page to confirm whether the printer is configured correctly or not. After the verification process, simply click on the Continue option to complete the configuration process.

Steps to Setup HP ENVY 5055/7858/5052/7855 All-in-One Printer on Mac

If you are looking to configure your HP Ency 5055 All-in-One Printer on your Mac, you can follow the below-mentioned steps for quick configuration.

  1. To begin with the configuration process, you will first need to unpack your printer from the box, peel-off all the tapes and packing materials from the body of the printer body and Plug Envy 5055 into the Power Supply.
  2. Now, once you have connected the power cord of your printer into the direct power supply and install the Envy 5055 Ink Cartridges.
  3. Next, you will need to open the ink cartridge access door and unwrap your new HP Envy 5055 ink cartridges and get rid of the plastic tape.

NOTE: Make sure that you do not touch the copper contact heads as it may make the ink leak.

  1. Now, you will need to insert the ink cartridges in the dedicated slots accordingly. Make sure to push gently to fit them in.

NOTE: Remember that the color cartridge goes to the left and the black fits in the right-hand side slot.

  1. Finally, load paper into the input tray and print the alignment page.

Now, to set up your HP Envy 5055 All-in-One printer for first-time use on Mac, follow the instructions provided below.

In order to set up your HP printer on a wireless (Wi-Fi) network, you will first need to connect the printer to the wireless network, and then you will need to install the print driver and software from the HP website on your Mac computer. When prompted during the installation, you will need to select the Wireless option as the connection type.

  1. Before you begin setting up the printer on your wireless network, you will need to have the network name and password ready. Then, you will need to turn on your router, printer, and Mac. Following are the items to Gather:
    • Network Name: The network name is basically the SSID(Service Set Identifier).
    • Network Password: The password is also known as WEP key or WPA security passphrase.
    • A Mac computer connected to your wireless network
    • Internet access: Though you can have any kind of internet access, HP suggests broadband Internet access like cable or DSL for software downloads, through Web Services, and getting updates for the printer.
  • Next, you will need to ensure that the router and computer are activated. Also, make sure that the computer is connected to the same wireless network to which you have connected your printer. Then, you will need to switch on the printer and try to keep it near to your computer and well within the range of the router when performing the configuration process.
  • Make sure to disconnect any USB or Ethernet cables that could be connected to your printer.
  • Now to connect your printer to the wireless network on Mac, you will need to turn on the printer (if it is not already turned on).
  • Next, you will need to go to the printer control panel and touch on the Wireless icon. This will display Wireless Summary on your screen. Here, you will need to touch the Settings option and then touch the Wireless Setup Wizard. Then, simply follow the instructions on the control panel to connect your printer to your wireless network.
  • After that, you will need to download and install the driver. For this, you will need to download and install the latest version of your printer full feature software from 123.hp.com.
  • Once you are on the Go to hp.com, enter your printer model in the Enter your device’s model number to begin the field. Then, select your printer from the drop-down menu, and click on the Begin option.
  • Then, you will need to click on the download option. Once the download process gets completed, you will need to click on the file named dmg in the web browser downloads bar or in the download folder to open the installer.
  • Now, in the installer window, you will need to double-click the HP Inkjet SW option. Follow the on-screen instructions to complete the installation process. When prompted, you will need to close the installation software. This will open the HP Utility software on your screen.
  • Then, you will need to select the name of your printer in the HP Utility Setup window and click on the Continue button. After that, click on the Add Printer option. This will open the Add window on your screen.
  • Now, you will need to click the name of your printer and make sure that you select the printer which has Bonjour displayed under the Kind section. Then, you will need to click on the Useor Print Using menu and select your printer name in the drop-down menu.
  • After that, you will need to click on the Add option to add the printer to the list. Then, you will need to click on the Continue option in the installer Add Printer Finally, follow the on-screen prompts to complete the printer setup, and then click on the Done button.

Steps to Setup HP Officejet 5255/6978/6500 All-in-One Wireless Printer on Mac

To set up your HP Officejet All-in-One printer on your Mac OS, you will need to follow these steps to quickly install the software on a Mac running with Mountain Lion or Mavericks Operating System.

  1. Start by making sure that you have the following requirements arranged:
    • Your Network is Already Configured: Before installing the printer, make sure that your wireless network is configured correctly. For this, you can follow the instructions that you got with your router or access point to configure the network.
    • Obtain the Network Name and Password: This is generally the name of the network which is basically SSID (Service Set Identifier). Here, the password is also referred to as the WPA security passphrase or WEP key.

NOTE: In order to collect name and password, you can also get it from the person who actually configured your network, check the documentation which came with the access point. You can also contact your access point manufacturer. This is suggested because HP is unable to configure or change the SSID, WPA Passphrase, or WEP Key of the network.

  • Internet access: Internet access is required only for HP Web Services. HP suggests having broadband internet access like cable or DSL.
  • You need to ensure that the router, wireless-capable printer, and computer are all switched on and that the computer is connected to the wireless network properly.
  • Next, you will need to keep your printer close to the computer during the installation and exit from all the applications running on your computer.

NOTE: If you want you can also collect additional network information by printing a Network Configuration Page. This page comprises MAC address and IP address, and also the product network.

To Print a Network Configuration Page

  1. In order to print the network configuration page, you will need to press the Setup icon on the product control panel.
  2. Next, you will need to press the Arrow button to select the Network Settings. Then, press the OK
  3. Then, you will need to press the Arrow button to select the Wireless Setup Wizard. Then, press the OK
  4. After that, simply follow the on-screen prompts to complete the network setup.

To Install the Software

In order to install the Apple software update, you will need to follow the below-mentioned steps. You will need to repeat these steps to install the software on each computer that you are going to use the printer wirelessly over the same network.

NOTE: As older HP software might not be compatible with OS 10.8 Mountain Lion or OS X 10.9 Mavericks, it is suggested not to try installing the software which supports earlier versions of the Mac operating system, be it from the original product CD or from the HP website.

  1. Start by clicking on the Apple menu, and then click on the About This Mac option.
  2. Next, you will need to click on the Software Updates… option and select the Updates Then, from the menu, you will need to click on the Store option.
  3. Then, you will need to click on the Reload Page to refresh the update list. However, if there are no updates available, it means that your Mac is already running with the latest software and database.
  4. Now, you will need to turn on the printer and make sure that it contains paper in the tray and it is in a ready state. Also, you will need to ensure that the printer is properly connected to the wired or wireless network, or it is properly connected to the USB port of an AirPort Base Station or Time Capsule.
  5. Next, you will need to click on the Apple menu, select System Preferences option, and click n the Print & Scan or Printers & Scanners option. Then, click on the plus sign located in the lower-left corner of the window.
  6. Then, you will need to click on the name of your printer in the Nearby Printers. In the Name section, click on the name of your printer.

NOTE: If you don’t find your printer to be listed, you will need to click on the Add Printer or Scanner for a complete list of printers. Also, make sure that the printer kind is Bonjour or Bonjour Multifunction.

Click the Use box, and then select the name of your printer in the pop-up menu.

  1. After that, you will need to click on the Add option to add the printer to the queue. And, if prompted to install any additional software for your printer, it is suggested to click on the Install option, and then follow the prompts to complete the installation process.

Now as you have complete information on how to set up your different series of HP printer on Mac OS. So, next time you buy any of the above-mentioned printer models, you can refer to the information provided in this guide to easily configure it on your Mac system.

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